Basic Troubleshooting

It’s crunch time, and that means that students will be using Quercus (Canvas) to access their course materials. It’s a good idea to check if your computer is up-to-date and browsers (e.g., Google Chrome, Safari, Edge ) are compatible with Quercus to avoid access issues. So, to save you from any additional stress let’s fix the problem before it begins.  Here are some basic troubleshooting methods you can use to understand and fix a problem you may have, or prevent any future delays. We also recommend reading Is Taking an Online Course Right for Me? There are some great tips here for students who are learning online and how to stay motivated throughout the course. First, take a deep breath and do not panic.

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Finding my way around Quercus

The first thing you see when you log on to Quercus is the Dashboard that displays your current courses. The great thing I love about Quercus is that the course cards are colourful and customizable. Let’s be real, I don’t WANT to do work but I have to. If I’m going to do work I want to see what I want to see. I can choose the colours of my courses and I can also give it a “nickname” for my courses. For example, I put my favourite colours on my courses to get me happy and excited to dive into work. I gave my course nicknames that will motivate me to do work or to energize me. Quercus lets you have fun with this! Let your creativity run wild! I personally put song lyrics that hypes me up!

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Announcement regarding using Safari with Quercus!

Please be advised that students and staff have been encountering image loading problems when using Safari browser with Quercus. This can impact you when you’re taking quizzes in Quercus.  Therefore, please do one of the following options to avoid any disruptions:

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